craveforge Terms of Service

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Welcome to craveforge. These Terms of Service ("Terms") set out the conditions that apply when you visit, browse, or purchase from the craveforge website, mobile platform, product catalog, and customer service channels. By visiting our platform or completing a purchase, you confirm that you accept and will abide by these Terms.

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1. Acceptance of Terms

When you access or use any service offered by craveforge, you confirm that you have reviewed and understood these Terms and that you consent to follow them, together with every law and regulation that applies to you. If you are not willing to accept these Terms in their entirety, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or otherwise have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following actions are not permitted:
  • Carrying out fraudulent transactions or submitting orders that are not genuine;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our permission;
  • Trying to breach site security, data infrastructure, or customer accounts;
  • Reselling craveforge products for commercial profit without our explicit written authorization.
• Account Security: You are responsible for keeping your account login details confidential and for everything that takes place through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an obvious pricing or typographical mistake occur, craveforge may correct the error and amend or cancel any affected orders before they are dispatched, returning any amount already charged to you in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on craveforge's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to craveforge and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, craveforge is not responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or to your purchase should first be brought to craveforge's support team so that we can seek an informal resolution.

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9. Changes to These Terms

craveforge may update or revise these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: craveforge
• Customer Support Email: [email protected]
• Customer Support Phone: 18327842537
• Physical Business Address: 4 VALENTINE CT, HAMPTON, VA 23666, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST